Refund and Returns Policy

Effective Date: 27-06-2025

At Tauron Tees, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a smooth and transparent return and refund process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, unwashed, and in its original packaging with tags intact.

  • Items such as socks, innerwear, or customized products are non-returnable for hygiene and personalization reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at [your email] with your order number and reason for return.

  2. Wait for our team to confirm your return request and provide return shipping instructions.

  3. Pack the product securely and ship it to the provided address.

Please note: Return shipping charges will be borne by the customer unless the product is damaged or defective.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Send us clear photos or videos of the issue.

  • Once verified, we will offer a free replacement or full refund, including shipping charges.

4. Refunds

Once we receive and inspect your returned item:

  • You’ll receive a confirmation email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days, and credited to your original method of payment.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Double-check your bank or payment method.

  • Contact your payment provider—it may take time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, please contact us at [your email].

6. Exchanges

We only replace items if they are defective or damaged. For size issues or color swaps (if applicable), please contact us and we’ll do our best to assist you.

7. Cancellations

Orders can be canceled within 12 hours of placing them. Once an order is processed or shipped, it cannot be canceled.

Contact Us

For any questions related to returns or refunds, feel free to reach out to us:

📧 [your email – e.g., support@taurontees.com]
📞 [your contact number]